Refund policy

Refund Policy

Orders received during “Sale Offers” and “Deal of the Day” are non-refundable.

How do I cancel an order on corebuildessential.com?

If you unfortunately have to cancel an order, please do so within 24 hours of placing the order by emailing us at our customer care email address during working hours.

Orders received during “SALE OFFERS” & “DEAL OF THE DAY” are not cancellable or replaceable. No changes can be made to orders received during “Sale Offers” & “Deal of the Day”.

For outright cancellations by you:

– If you cancel your order before your product has been shipped, we will refund the amount after deducting the payment gateway processing charges of upto 20% of the invoice value. Cancellation is not possible after the parcel has been dispatched.

If the cancellation is after your product has been shipped:

– If you have received the product, it will be eligible for replacement only in cases where the product is still not opened and is intact in its original packaging. Order return request will only be accepted within the first 5 days from receiving of the parcel. After that, the product is not eligible for return.

You will have to send the parcel back to us by any courier on your own expenses (we do not arrange reverse pickup) with proper packing so that it reaches our warehouse safely. Once the parcel is received back, it will be inspected whether it is used or not and if it is not used, we will refund your payment after deducting 20% of the invoice value as payment gateway charges, fulfilment, packing charges and original courier charges, which have been spent in sending the parcel to you.

Refunds will be made in the same form that the payment is received within 4-5 working days from the date of cancellation of order.

In case your payment is deducted from your bank account/card and your order status is “Failed”, kindly email us at corebuildessential@gmail.com with the Transaction ID (which you will get by sms in case of a successful payment) and we will resolve the issue as soon as possible.

Return Policy

It rarely happens that a parcel may reach you with some kind of minor product spillage inside the parcel, which happens due to rough courier service on certain pin codes. Kindly check the overall condition of the sent parcel to see if it is damaged from outside or if the wrapped tape/security pouch on sent parcel seems tampered with anywhere, or if there is any leakage of powder from within the parcel.

If you think you have received the product/parcel in bad condition or if the packaging is tampered with or damaged before delivery, please REFUSE to accept the package.

Return the package to the delivery person. Also, please email us at corebuildessential@gmail.com mentioning your Order ID. Once we receive the rejected parcel back at our warehouse, we will ensure that a brand new parcel is sent again.

If a damaged parcel/product is accepted, Corebuild Essentials will not be able to help out the customers unfortunately, since courier companies are not under our control and they entertain any complaints ONLY IF the parcel was refused on the basis of visible outer damage. Customers can mention on the signature sheet of the delivery person stating that the parcel which came to get delivered was not in good condition, therefore they refused to accept the delivery.

Thus, it's highly recommended to check the condition of the parcel before accepting the delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at corebuildessential@gmail.com

Sale items (if applicable)

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, send us an email at corebuildessential@gmail.com. We will let you know the return address and instructions on how to return your item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.